Privacy Policy

1. Information We Collect

When you submit a service request through our website, we collect the information you provide directly: your name, company name, email address, phone number, oven make and model, service type, and any description or photos you attach to your request.

We also collect standard server log data (IP address, browser type, referring URL, and pages visited) through our hosting infrastructure. We do not use third-party analytics trackers.

You are responsible for ensuring that any materials or images you upload do not contain confidential or proprietary information unless you have authorization to share such materials.

2. How We Use Your Information

We use the information you submit solely to:

• Respond to your service inquiry and dispatch the appropriate technician
• Send you quotes, scheduling information, and service confirmations
• Follow up on completed service visits
• Maintain records required for warranty and service history purposes

We do not sell or rent personal information. We may share information with service providers who assist in operating our website and delivering services.

3. Email Communications

By submitting a service request, you consent to receive email communications related to that request. We do not send unsolicited marketing emails. You may opt out of any non-essential communications at any time by replying to any email from us with the word "unsubscribe."

4. Data Retention

Service request records — including contact information and photos — are retained for seven years for warranty tracking and service history purposes. Server logs are retained for 90 days and then automatically purged.

5. Security

Form submissions are transmitted over encrypted HTTPS connections. Email communications containing your service request are processed through Resend, a SOC 2 Type II certified email delivery provider. We apply reasonable administrative and technical safeguards to protect your information.

6. Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us at the email address below. We will respond within 30 days.

7. Children's Privacy

This website is intended for business use and is not directed at children under the age of 13. We do not knowingly collect information from minors.

8. Changes to This Policy

We may update this policy periodically. The date at the top of this page reflects the most recent revision. Continued use of this website after a revision constitutes acceptance of the updated policy.

9. Data Security and Breach Notification

In the event of a data breach affecting your personal information, we will notify affected individuals as required by applicable law.

10. Contact

Questions about this policy can be directed to: service@nisburnoff.com